Refund Policy for Grammar Ganga

Effective Date: July 3, 2025
Website: https://www.grammarganga.com
Contact Email: hello@grammarganga.com
Phone: +91 7200402493

At Grammar Ganga, we are committed to delivering high-quality spoken English courses and digital learning resources. Since our products are digitally delivered and instantly accessible, we follow a strict no-refund policy to maintain fairness and protect the value of our content.

Please read our refund policy carefully before making a purchase.

1. Digital Product Policy

All of our courses, eBooks, PDFs, and resources are digital products. Once purchased, they are delivered instantly or within a short period. Due to the nature of digital content, we do not offer refunds once the product has been accessed, downloaded, or delivered.

This policy applies to:

• Paid courses (lifetime or limited access)
  
  
• Downloadable PDFs, videos, and materials
  
  
• Live session replays or class access
  
  
• Bundle offers or discounted packages
  
  

2. When Refunds May Be Granted

We may offer refunds only in the following exceptional situations:

✅ Duplicate Payment

If you were charged twice for the same product due to a technical error or accidental repeat payment, we will process a full refund for the duplicate amount.

✅ Failed Delivery or Access

If you have completed your purchase but have not received access to the course or material within 48 hours, and our support team is unable to resolve the issue, you may be eligible for a refund.

✅ Incorrect Payment Error

If a transaction fails midway and the amount is debited from your account without receiving product access, we will verify the payment with Razorpay and issue a refund if confirmed.

To request a refund under the above conditions, email us at hello@grammarganga.com within 7 days of the transaction.

3. Non-Refundable Situations

We do not offer refunds in the following cases:

• You changed your mind after purchase
  
  
• You no longer wish to take the course
  
  
• You misunderstood the course description or expected different content
  
  
• Your device or internet connection prevented access to the materials
  
  
• You shared your course access with others or violated our Terms of Use
  
  
• You purchased the course by mistake but still accessed the materials
  
  

We encourage all users to read the course description, curriculum, and terms carefully before making a purchase.

4. Refund Process

If you are eligible for a refund:

• Please email us at hello@grammarganga.com with:
  
  
  • Your full name
    
    
  • Email ID used for the purchase
    
    
  • Payment ID or transaction reference
    
    
  • Reason for refund request
    
    
• We will respond within 3–5 business days
  
  
• Approved refunds will be processed through Razorpay and may take 5–10 business days to reflect in your account, depending on your bank/payment method
  
  

5. Contact & Support

If you need help regarding course access, payment issues, or have questions about your eligibility for a refund, please contact us:

📧 Email: hello@grammarganga.com
📞 Phone: +91 7200402493
🌐 Website: www.grammarganga.com

We are here to ensure a smooth learning experience and will do our best to resolve any issues you may face.

6. Compliance Statement

Our Refund Policy complies with:

• Indian consumer protection regulations related to digital goods
  
  
• Google AdSense and merchant guidelines
  
  
• Razorpay’s payment and refund policies
  
  

By purchasing any course or material from Grammar Ganga, you acknowledge that you have read and agree to this Refund Policy.

✅ We appreciate your understanding and support. Thank you for choosing Grammar Ganga as your spoken English learning partner.