Privacy Policy for Grammar Ganga

Effective Date: July 3, 2025
Website: https://www.grammarganga.com
Email: hello@grammarganga.com
Phone: +91 7200402493

At Grammar Ganga, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services. We aim to be transparent and user-friendly so you can feel safe and informed when engaging with our platform.

By accessing or using our website, you accept the practices described in this Privacy Policy. If you do not agree with our policies, please refrain from using our services.

1. Information We Collect

We collect various types of information to provide, improve, and protect our services. This information falls under two broad categories: personal information and non-personal information.

1.1 Personal Information

We may collect personally identifiable information when you:

• Register on our site
  
  
• Purchase a course or product
  
  
• Subscribe to our newsletter
  
  
• Contact us via email, forms, or phone
  
  

This includes, but is not limited to:

• Full Name
  
  
• Email Address
  
  
• Phone Number
  
  
• Postal/Billing Address
  
  
• Course Preferences
  
  
• Payment Details (processed via Razorpay – we do not store your payment information)
  
  
• Any communication or feedback you provide
  
  

This information is essential for course access, customer service, and user management.

1.2 Non-Personal Information

We also collect data that does not identify you personally but helps us understand website usage patterns, user behavior, and technical issues. This includes:

• IP Address
  
  
• Device type and operating system
  
  
• Browser type and version
  
  
• Pages visited and time spent
  
  
• Referral sources (e.g., Google, Facebook)
  
  
• Actions taken (e.g., clicks, downloads, quiz attempts)
  
  

These are collected automatically using tools such as Google Analytics and Meta Pixel.

2. How We Use Your Information

We use the collected data to provide a seamless and personalized experience on our platform. Specifically, we use your data to:

2.1 Service Delivery

• Give you access to free and premium digital courses
  
  
• Send course materials, lesson updates, and account notifications
  
  
• Manage your profile and course progress
  
  

2.2 Communication

• Send important service updates via email or SMS
  
  
• Notify you about promotions, new course launches, and educational resources
  
  
• Respond to support queries or technical issues
  
  

2.3 Payment Processing

• Process secure payments through Razorpay
  
  
• Send payment receipts and transaction confirmations
  
  
• Handle refunds or cancellations if applicable
  
  

2.4 Website Optimization

• Monitor website traffic and performance
  
  
• Diagnose errors and improve technical functionality
  
  
• A/B test new features or content delivery methods
  
  

2.5 Marketing & Advertising

• Serve personalized ads on Google and Meta platforms
  
  
• Track conversions and audience behavior through analytics
  
  
• Build custom audiences for remarketing
  
  

We do not use your personal data for purposes not disclosed in this policy.

3. Cookies and Tracking Technologies

Cookies are small files placed on your device to store data that can be recalled by a web server. We use cookies and similar technologies to:

• Remember your login details and preferences
  
  
• Analyze user behavior through tools like Google Analytics
  
  
• Track ad interactions using Meta Pixel
  
  
• Improve overall website experience
  
  

You can choose to accept or decline cookies via your browser settings. However, disabling cookies may limit some functionalities of our website.

4. Payment Information & Razorpay

All transactions on Grammar Ganga are processed through Razorpay, a trusted and secure Indian payment gateway. We do not store any of your payment card details (debit/credit) or UPI information.

When making a payment:

• You are redirected to Razorpay’s secure server
  
  
• Razorpay handles your card or UPI data encryption
  
  
• Only transaction status, order ID, and timestamp are stored on our end for reference and support
  
  

Refer to Razorpay’s privacy policy for more details: https://razorpay.com/privacy/

5. User Registration and Account Management

Users may register an account on Grammar Ganga to:

• Access digital content
  
  
• Track course progress
  
  
• Participate in quizzes and live sessions
  
  
• Receive updates and bonus materials
  
  

When you register, we collect your name, email address, and optionally your phone number. You are responsible for keeping your login credentials confidential. We recommend using strong passwords and logging out after each session, especially on shared devices.

6. Data Sharing and Disclosure

We do not sell, rent, or share your personal information with third-party marketers or unrelated entities.

We only share your data with:

• Service providers such as hosting providers, analytics tools (Google, Meta), and Razorpay
  
  
• Compliance authorities if required by law or legal order
  
  
• Our internal team, only on a need-to-know basis, for delivering customer support and service improvements
  
  

All third-party services we use are compliant with their respective data protection laws and policies.

7. Data Security

We take your privacy and data protection seriously. Our measures include:

• SSL encryption across the entire website
  
  
• Secure cloud hosting with firewalls and restricted access
  
  
• Regular vulnerability scans and updates
  
  
• Secure login systems with optional two-factor authentication (2FA)
  
  

While we take all reasonable precautions, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to protect your data with strong passwords and safe browsing practices.

8. Your Rights and Choices

You have full control over your personal data. At any time, you may:

• Request access to the information we hold about you
  
  
• Ask for correction or deletion of incorrect/outdated data
  
  
• Withdraw consent from our email list or marketing communications
  
  
• Disable cookies in your browser
  
  
• Opt-out of personalized advertising via Google settings or www.aboutads.info
  
  

To exercise any of these rights, email us at hello@grammarganga.com. We will respond within 7 business days.

9. Children’s Privacy

Grammar Ganga is not intended for users under the age of 13. We do not knowingly collect personal information from children. If we become aware that data from a minor has been collected without parental consent, we will take immediate steps to delete that data.

10. Google AdSense Compliance

Our website complies with Google AdSense policies, which include:

• Displaying a clear and accessible privacy policy
  
  
• Informing users about cookies, data collection, and advertising practices
  
  
• Disclosing the use of Google Analytics and third-party ad networks
  
  
• Offering opt-out options for personalized advertising
  
  

We are committed to maintaining full transparency with our users and meeting all the requirements of Google’s publisher policies.

11. Changes to This Privacy Policy

We may update or modify this Privacy Policy as our services evolve or as required by law. When we do, the “Effective Date” at the top of this page will be revised. We recommend checking this page periodically to stay informed about our data practices.

Major changes will be communicated through email or a website notification.

12. Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy or our data practices, you may contact us at:

📧 Email: hello@grammarganga.com
📞 Phone: +91 7200402493
🌐 Website: www.grammarganga.com